how to get money back from gambling sites

Our role is to protect the wider interests of consumers.

Read more about how to complain to a gambling business. We use our regulatory powers to take enforcement action if we find individuals or businesses failing to follow our rules and regulations. We are responsible for issuing personal gambling licences for individuals and gambling operating licences for businesses. If you have a complaint, you should complain directly to the gambling business in the first instance. We can't resolve complaints about gambling transactions such as problems with withdrawals or technical faults in a game. This means we do not have the powers to resolve gambling complaints or help consumers get their money back. Why we can’t resolve individual complaints We encourage you to look at these as they are an important part of how gambling companies are required to protect you from harm. You may also wish to read our lockdown guidance on how gambling companies should keep you safe while betting online. Please look and see if your query has been answered before contacting us. Here we outline some of the most common queries we receive. Covid-19: Our most common enquiries from gambling customers

How to get money back from gambling sites